Cloud knitted sweater + matching mini skirt set

FASHINOZ only ships to the United States. International shipping coming soon.

A “Fast Shipping” tag will let you know that the item may be available to be shipped from a warehouse  located in the United States. If the item is not available to be shipped from a warehouse located in the United States, it will be shipped from a warehouse located outside the United States.

Notes:

Shipping times will vary depending on the product purchased. 

Shipping estimates are provided on product pages, cart view and upon checking out. Please keep in mind that your order may come in multiple packages with multiple tracking numbers.

• Average Handling Duration: 1 - 3 business days
• Average Shipping Duration: 7 - 10 business days

After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.

In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. The delivery time frame will be longer than usual for orders that included preorder or/and customized items. Please refer to the tracking information for the most accurate delivery date.

If you found that:

1. Your package has not been delivered within the specified time;
2. The tracking information shows that the package has been delivered but you have not received it; or
3. Your package includes missing/incorrect items, please contact customer service within 45 days of the payment date so that the aforementioned issues can be addressed. For other orders, products, and logistics-related issues, make sure to contact customer service within 90 days of the payment date.

Please reach out to us at sales@fashinoz.com if your order is taking longer than anticipated. As always, we appreciate your business.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, create or log into your customer account. Or you can contact us at sales@fashinoz.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Fashinoz offers free return shipping.

You can always contact us for any return question at sales@fashinoz.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on intimate apparel, sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@fashinoz.com.

Find answers to frequently asked questions here!